Refund & Billing Policy

This Refund & Billing Policy explains how Progma, Inc. ("Progma") quotes, invoices, and collects fees, and how refunds and past-due accounts are handled. It supplements the Terms of Service. In the event of a conflict, a signed quotation or written agreement with the Institution controls.

Placeholder — confirm with counsel and finance: refund eligibility and windows, tax treatment, official-receipt issuance, late-payment terms, and any statutory consumer protections that apply.

1. Pricing model

Progma bills institutions, not individual users. Pricing is custom per deal—there is no public price list. Fees are based on seats (separate monthly rates for teacher seats and student seats) over a billing period, as set out in a written quotation.

2. Quotations

• An institution requests a quotation; Progma prepares a custom quotation specifying seats, rates, billing period, currency, and validity.
• A quotation must be accepted by the institution (in-product by an institution administrator, or offline as recorded by Progma) before a subscription is activated.
• Quotation terms are fixed at acceptance and snapshot into the subscription.

3. Currency and taxes

Unless a quotation states otherwise, fees are quoted and payable in Philippine Pesos (PHP) and are exclusive of value-added tax (VAT) and other applicable taxes. Each quotation and invoice will state the VAT treatment and, where VAT applies, show the VAT amount separately in accordance with BIR requirements. Applicable taxes are the responsibility of the institution where required by law.

Placeholder — confirm with finance: VAT treatment and issuance of BIR official receipts.

4. Invoicing and payment

• Progma issues one invoice per billing period based on the subscription terms.
• Payment is collected manually. Institutions pay by bank transfer, GCash, or other offline methods identified on the invoice. Progma records payments in the system; there is no automatic payment gateway at this time.
• Invoices are due by the due date stated on the invoice.

5. Past-due accounts, warnings, and suspension

• If an invoice becomes overdue, the account may be marked past due and the institution may see warning notices in-product.
• Progma may enable enforcement that restricts write access for a past-due or suspended institution. As a matter of policy, certain actions necessary to complete in-progress student work (such as grading of student submissions) may remain available even while other write actions are restricted.
• Access is restored when outstanding amounts are settled and the account returns to good standing.

6. Renewals

Subscriptions renew on a per-period basis. Renewal terms follow the most recent accepted quotation unless a new quotation is agreed. Progma will not silently change pricing mid-period.

7. Refunds

Placeholder — confirm with counsel and finance. Because fees are contracted per period for institutional customers, fees are generally non-refundable except where required by law or expressly agreed in a quotation. If a refund is approved, it will be issued through the original payment method or by bank transfer. Define here the eligibility criteria, the request window, and any pro-ration rules.

8. Corrections

Recorded payments are immutable. Corrections (for example, an erroneous or reversed payment) are handled by voiding and re-issuing the affected invoice rather than altering payment records, preserving an auditable trail.

9. Disputes

If you believe an invoice is incorrect, contact hello@progma.app or support@progma.app before the due date with details. We will review and, if appropriate, issue a corrected invoice.

10. Changes to this Policy

We may update this Policy from time to time. Material changes will be indicated by updating the "Last updated" date. Changes do not affect the terms of an already-accepted quotation for its current period.

11. Contact

Billing questions may be sent to hello@progma.app or support@progma.app, or by mail to Progma, Inc., Banilad, Cebu City, Cebu, 6000, Philippines.